Welcome to the CS Unitec Shop FAQ page. We specialize in high-performance industrial tools designed for professionals in metal fabrication, construction, and trade industries. Our products, including carbide-tipped annular cutters, magnetic drills, hole saws, and concrete saws, are built for durability and precision. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, our support team is here to help.
Product Questions
1. What types of annular cutters do you offer?
We offer a range of annular cutters, including the 9-Series High Speed Carbide Tipped variants in depths like 1-3/8″, 1″, and 2-3/8″, as well as High Speed Steel options in 1″, 2″, and 3″ depths. These are designed for efficient metal cutting with magnetic drills.
2. Are your hole saws suitable for heavy-duty use?
Yes, our 2-Series Extra Heavy Duty Carbide Tipped Hole Cutters are built for robust applications, providing long-lasting performance in demanding industrial environments.
3. Do you sell accessories for magnetic drills?
Absolutely! We offer a variety of accessories, including annular cutters and other mag drill accessories, to complement our tools and ensure optimal operation.
Shipping and Delivery
1. Where do you ship to?
We ship globally but are currently unable to deliver to Asia and some remote regions. Based in Omaha, US, we serve industrial contractors and tradespeople worldwide.
2. What are your shipping options?
We offer two options: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 business days after shipment) and Free Shipping via EMS for orders over $50 (delivery in 15-25 business days after shipment). Orders are processed within 1-2 business days.
3. How can I track my order?
Once your order ships, we provide tracking information through our carrier partners (DHL, FedEx, or EMS) for a smooth delivery experience to your job site or workshop.
Returns and Refunds
1. What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. If any item doesn’t meet your expectations, you can return it for a refund, ensuring a risk-free investment in our quality tools.
2. How do I initiate a return?
Contact our support team at [email protected] with your order details. We’ll guide you through the process to make it straightforward and efficient.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Is my payment information secure?
Yes, we use encrypted payment processing to ensure your financial data is protected. Shop with confidence on our secure platform.
Account and Support
1. How can I contact customer support?
Reach out to us at [email protected] for any questions about orders, delivery, or product advice. Our team is dedicated to assisting industrial professionals like you.
2. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders faster and manage your purchase history.
Thank you for choosing CS Unitec Shop for your industrial tool needs. We’re committed to providing precision tools with reliable delivery to keep your projects on track.